Powering Small Business Success

Behind every successful small business is a partner who goes the extra mile. In the dairy industry, where even a short delay can mean lost product and revenue, having a service team that responds with speed and expertise is essential.

For Rich Ice Cream Co., that partner is North American Refrigeration.

“Rich Ice Cream’s partnership with North American is the key to success of both companies.

Partnerships in business are the keys to success. A successful partnership benefits both the client and the supplier equally. That is what we have with North American Refrigeration.”

– Kristy Hockman,

Purchasing Manager–Maintenance

Rich Ice Cream Co.

When equipment needs attention, delays can put the entire operation at risk. North American Refrigeration understands this urgency and responds accordingly with fast service, and the professionalism and experience required to solve problems the right way the first time.

From scheduled maintenance to unexpected repairs, the North American team ensures that Rich Ice Cream’s systems stay up and running, helping their business deliver consistent product to customers without interruption.

Depth of Knowledge

North American Refrigeration has been in the industry for over 20 years. In that time we have perfected our service and preventative maintenance plans to keep our customer’s operations running smoothly.  

“Their representatives, with many years’ experience in the refrigeration industry, provide their knowledge and expertise. This experience is irreplaceable and provides our team with the support needed to succeed.”

Relationships That Matter

At North American Refrigeration, partnerships aren’t transactional. They’re built on trust, shared success, and a commitment to keeping businesses running at their best. For Rich Ice Cream, that dedication has made all the difference.

“North American’s dedication to Rich Ice Cream is how they operate every day. Their deep understanding of industrial refrigeration systems, resourcefulness, and urgency is how they show their dedication to our partnership.”

True Support

The North American Refrigeration team is known for going the extra mile, quickly sourcing even the hardest-to-find parts when the job calls for uncommon solutions.

“The North American parts team responds quickly to our needs and goes above and beyond to locate hard-to-find parts when needed.”

This commitment gives small businesses like Rich Ice Cream the confidence and support they need to grow, operate efficiently, and focus on the things that matter most – like smarter snacking, and sweet treats that bring joy to the community.

Need a Hard-to-Find Part Fast?

North American Refrigeration doesn’t just offer service, they offer solutions. Whether you’re in need of urgent repairs or one part no one else can find, the North American Refrigeration Team has you covered with expert sourcing and rapid delivery.

Visit our parts page to learn more or get in touch with the North American Refrigeration Parts Team today.

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